Abbreviations

=__//**Abbreviations**//__ =

**BCS** //**British Computer Society**// //** BPO Business process outsourcing**//

//** BPR Business process redesign**//

//** CATWOE Customer, actor, transformation, Weltanschauung,owner, environmental constraints.**//

//** CIO Chief information officer**//

//** COTS Commercial off the shelf**//

//** CSF Critical success factor**//

//** DSDM Dynamic Systems Development Method**//

//** EA Enterprise architecture**//

//** EIP Executive information planning**//

//** ERP Enterprise resource planning**//

//** HR Human Resources**//

**IMP** //**Information Management Profession (group)**//

//** IT Information technology**//

//** ITIL IT Infrastructure Library**//

//** KPI Key performance indicator**//

//** MOST Mission, objectives, strategy, tactics**//

**MPS** //**Metropolitan Police Service**//

**NPfIT** //**National Programme for IT**//

**NPV** //**Net present value**//

**OGC** //**Office of Government Commerce**//

**PEST** //**Political, economic, sociological, technological**//

//** PESTLE Political, economic, sociological (social,socio-cultural), technological, legal, environmental**//

**PID** //**Project initiation document**//

**PIR** //**Post-implementation review**//

**PRINCE2®** //**Projects In a Controlled Environment**//

**Prof IT** //**Professionalism in IT programme**//

**RAD** //**Rapid Application Development**//

**RFC** //**Requests for change**//

**ROI** //**Return on investment**//

**SARAH** //**Shock, anger, rejection, acceptance, hope**//

**SDLC** //**Systems development life cycle**//

**SFIA** //**Skills Framework for the Information Age**//

**SRO** //**Senior responsible owner**//

**SRO/PO** //**Senior responsible owner/project owner**//

**SSADM** //**Structured Systems Analysis and Design Method**//

**SSM** //**Soft systems methodology**//

**SWOT** //**Strengths, weaknesses, opportunities, threats**//

**TOGAF** //**The Open Group Architecture Framework**//